Adding User Profile Management to MDM
As frontline worker importance grows in the supply chain, Mobile Device Management (MDM) must evolve to incorporate not only robust device hardware management, but also a comprehensive focus on user profile management.
The landscape of enterprise mobility is undergoing significant transformations as the supply chain workforce becomes ever more dynamic. Employees now leverage a multitude of shared devices, and they must be rapidly presented with distinct user profiles and preferences every time they change device or work function. To meet these evolving needs, it is crucial for MDM solutions to expand beyond traditional device-centric approaches and embrace a holistic strategy that also encompasses user profile management. [1]
The convergence of user and device management not only enhances the overall efficiency of the organization but also contributes to better customer satisfaction and frontline employee experience. [2] [3] And, as the workforce becomes more mobile, MDM solutions that integrate user profile management facilitate a seamless transition between shared devices, fostering a more productive work environment regardless of location.
Adding user profile management to MDM can be a daunting task and includes more than simply adding single-sign-on at the device level. It includes considering the entire use-case of a frontline worker(s) and designing appropriately. [4]
In light of these considerations, we encourage our community to explore the latest advancements in MDM solutions that include a focus on user profile management for the frontline workforce. And although some MDM providers are leaning in this direction, it is our opinion that any comprehensive solution is going to require augmentation to the traditional MDM with other bolt-on solutions.
References:
[1] FRONT-LINE WORKERS SHOULD BE ABLE TO GRAB ANY DEVICE AND GET TO WORK IN ANY ROLE. https://www.zebra.com/us/en/blog/posts/2023/this-mobile-software-switch-enables-frontline-workers-to-grab-any-mobile-device-fill-any-role.html
[2] Frontline Retail Workers Dissatisfied And Disconnected From HQ https://www.forbes.com/sites/sharonedelson/2023/01/16/forrester-study-for-workjam-frontline-retail-workers-dissatisfied-and-disconnected-from-the-store/?sh=3feb37f26d90
[3] A Human-Centered Frontline Workforce Strategy Allows All Stakeholders To Thrive https://www.forrester.com/report/a-human-centered-frontline-workforce-strategy-allows-all-stakeholders-to-thrive/RES177850?utm_source=PANTHEON_STRIPPED&utm_medium=PANTHEON_STRIPPED&utm_campaign=PANTHEON_STRIPPED&utm_content=PANTHEON_STRIPPED&categoryid=2826672%3Futm_source%3Dforrester_com
[4] Mange Devices For Frontline Workers https://learn.microsoft.com/en-us/microsoft-365/frontline/flw-devices?view=o365-worldwide
